/* Area assistenza clienti — tema "Technology" del portale Ticket, versione per il cliente:
   barra blu notte con filo sfumato ciano→blu→viola, pannelli bianchi, numeri e codici in JetBrains Mono. */
@font-face { font-family: 'Barlow'; src: url('fonts/Barlow-400.woff2') format('woff2'); font-weight: 400; font-display: swap; }
@font-face { font-family: 'Barlow'; src: url('fonts/Barlow-500.woff2') format('woff2'); font-weight: 500; font-display: swap; }
@font-face { font-family: 'Barlow'; src: url('fonts/Barlow-600.woff2') format('woff2'); font-weight: 600; font-display: swap; }
@font-face { font-family: 'Barlow'; src: url('fonts/Barlow-700.woff2') format('woff2'); font-weight: 700 800; font-display: swap; }
@font-face { font-family: 'JetBrains Mono'; src: url('fonts/JetBrainsMono-500.woff2') format('woff2'); font-weight: 400 500; font-display: swap; }
@font-face { font-family: 'JetBrains Mono'; src: url('fonts/JetBrainsMono-700.woff2') format('woff2'); font-weight: 600 800; font-display: swap; }

:root {
  --deep: #0a1020; --deep-2: #111a2e; --deep-3: #1a2540; --deep-line: #1f2b47; --deep-ink: #c7d2e3; --deep-muted: #6b7a96;
  --bg: #eef2f7; --panel: #fff; --panel-2: #f7f9fc; --line: #dbe3ee; --line-soft: #e9eef5; --ink: #0f172a; --muted: #64748b;
  --pri: #2563eb; --pri-dark: #1d4ed8; --acc: #06b6d4; --acc-soft: rgba(6,182,212,.14); --violet: #6366f1;
  --ok: #059669; --warn: #d97706; --err: #dc2626; --info: #0891b2;
  --grad: linear-gradient(90deg, #06b6d4 0%, #2563eb 55%, #6366f1 100%);
  --r: 6px; --r-lg: 8px;
  --mono: 'JetBrains Mono', ui-monospace, Consolas, monospace;
  --sans: 'Barlow', system-ui, 'Segoe UI', sans-serif;
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body { font-family: var(--sans); font-size: 15px; color: var(--ink); background: var(--bg);
  background-image: radial-gradient(#d3dbe7 1px, transparent 1px); background-size: 22px 22px; -webkit-font-smoothing: antialiased; }
button, input, select, textarea { font: inherit; color: inherit; }
a { color: var(--pri); }
[hidden] { display: none !important; }
.loading { text-align: center; color: var(--muted); padding: 60px 0; }
.loading i { display: inline-block; animation: giro 1s linear infinite; }
@keyframes giro { to { transform: rotate(360deg); } }
.muted { color: var(--muted); }

/* Barra superiore */
.top { background: var(--deep); color: var(--deep-ink); position: relative; }
.top::after { content: ''; position: absolute; left: 0; right: 0; bottom: 0; height: 2px; background: var(--grad); }
.top-in { max-width: 1120px; margin: 0 auto; padding: 12px 16px; display: flex; align-items: center; gap: 14px; }
.brand { display: flex; align-items: center; gap: 10px; color: #fff; text-decoration: none; }
.brand-ico { width: 34px; height: 34px; border-radius: var(--r); background: var(--grad); display: grid; place-items: center; font-size: 18px; color: #fff; }
.brand b { display: block; font-size: 17px; letter-spacing: .01em; }
.brand small { display: block; font-family: var(--mono); font-size: 10.5px; color: var(--deep-muted); text-transform: uppercase; letter-spacing: .08em; }
.user { margin-left: auto; display: flex; align-items: center; gap: 10px; font-size: 13.5px; text-align: right; }
.user .cli { color: #fff; font-weight: 600; }
.user .u-nome { font-size: 12.5px; }
.user .av { width: 32px; height: 32px; border-radius: 50%; background: var(--deep-3); border: 1px solid var(--deep-line); display: grid; place-items: center; font-weight: 700; color: var(--acc); text-transform: uppercase; }
.user .out { background: none; border: 1px solid var(--deep-line); color: var(--deep-ink); border-radius: var(--r); padding: 5px 10px; cursor: pointer; }
.user .out:hover { border-color: var(--acc); color: #fff; }
@media (max-width: 640px) { .user .txt { display: none; } }

main { max-width: 1120px; margin: 0 auto; padding: 22px 16px 60px; }
.crumb { font-family: var(--mono); font-size: 12px; color: var(--muted); margin-bottom: 4px; }
.crumb a { color: var(--muted); }
h1 { font-size: 26px; margin: 0 0 4px; font-weight: 700; letter-spacing: -.01em; overflow-wrap: anywhere; }
.sub { color: var(--muted); margin: 0 0 20px; }

/* Pulsanti */
.btn { display: inline-flex; align-items: center; gap: 7px; border-radius: var(--r); border: 1px solid var(--line); background: #fff; padding: 8px 14px;
  cursor: pointer; font-weight: 600; text-decoration: none; color: var(--ink); transition: background .12s, border-color .12s, color .12s; }
.btn:hover { border-color: var(--pri); color: var(--pri); }
.btn.pri { background: var(--pri); border-color: var(--pri); color: #fff; box-shadow: 0 2px 10px rgba(37,99,235,.25); }
.btn.pri:hover { background: var(--pri-dark); color: #fff; }
.btn.ok { background: var(--ok); border-color: var(--ok); color: #fff; }
.btn.ok:hover { filter: brightness(.95); color: #fff; }
.btn.ghost { background: transparent; }
.btn.lg { padding: 11px 18px; font-size: 16px; }
.btn.full { width: 100%; justify-content: center; }
.btn:disabled { opacity: .5; cursor: not-allowed; }
.btn:focus-visible, .tile:focus-visible, .chip:focus-visible, .urg:focus-visible, .kpi:focus-visible, .tk:focus-visible { outline: 3px solid var(--acc-soft); outline-offset: 1px; border-color: var(--acc); }

/* Pannelli e campi */
.panel { background: var(--panel); border: 1px solid var(--line); border-radius: var(--r-lg); }
.panel-h { display: flex; align-items: center; gap: 8px; padding: 12px 16px; border-bottom: 1px solid var(--line-soft); font-weight: 700; }
.panel-h .x { margin-left: auto; font-weight: 500; font-size: 13px; color: var(--muted); }
.panel-b { padding: 16px; }
.field { display: block; margin-bottom: 14px; }
.field > span { display: block; font-weight: 600; font-size: 13.5px; margin-bottom: 5px; }
.field small { color: var(--muted); font-weight: 400; }
.inp { width: 100%; border: 1px solid var(--line); border-radius: var(--r); padding: 10px 12px; background: #fff; }
.inp:focus { outline: none; border-color: var(--acc); box-shadow: 0 0 0 3px var(--acc-soft); }
textarea.inp { min-height: 120px; resize: vertical; }
.check { display: flex; gap: 8px; align-items: center; font-size: 14px; color: var(--muted); margin-bottom: 14px; }

/* Accesso */
.login { max-width: 420px; margin: 40px auto 0; }
.login .panel { overflow: hidden; }
.login .panel-top { background: var(--deep); color: var(--deep-ink); padding: 22px; position: relative; }
.login .panel-top::after { content: ''; position: absolute; left: 0; right: 0; bottom: 0; height: 2px; background: var(--grad); }
.login h2 { color: #fff; margin: 0 0 4px; font-size: 21px; }
.login .panel-top p { margin: 0; font-size: 14px; }
.code { display: flex; gap: 8px; justify-content: space-between; margin: 6px 0 14px; }
.code input { width: 100%; max-width: 52px; height: 56px; text-align: center; font-family: var(--mono); font-size: 24px; font-weight: 700; border: 1px solid var(--line); border-radius: var(--r); }
.code input:focus { outline: none; border-color: var(--acc); box-shadow: 0 0 0 3px var(--acc-soft); }
.help { font-size: 13px; color: var(--muted); text-align: center; margin-top: 14px; }

/* Le mie richieste */
.head-row { display: flex; align-items: flex-end; gap: 16px; flex-wrap: wrap; margin-bottom: 18px; }
.head-row .grow { flex: 1; min-width: 240px; }
.kpis { display: grid; grid-template-columns: repeat(4, 1fr); gap: 12px; margin-bottom: 18px; }
@media (max-width: 760px) { .kpis { grid-template-columns: repeat(2, 1fr); } }
.kpi { background: #fff; border: 1px solid var(--line); border-radius: var(--r-lg); padding: 12px 14px; position: relative; overflow: hidden; cursor: pointer; text-align: left; }
.kpi::before { content: ''; position: absolute; left: 0; right: 0; top: 0; height: 3px; background: var(--c, var(--pri)); box-shadow: 0 0 10px var(--c, var(--pri)); }
.kpi .n { font-family: var(--mono); font-size: 28px; font-weight: 700; line-height: 1.1; }
.kpi .l { color: var(--muted); font-size: 13px; }
.kpi.on { border-color: var(--c); box-shadow: 0 0 0 3px color-mix(in srgb, var(--c) 15%, transparent); }
.filters { display: flex; gap: 8px; align-items: center; flex-wrap: wrap; margin-bottom: 10px; }
.seg { display: inline-flex; border: 1px solid var(--line); border-radius: var(--r); background: #fff; overflow: hidden; }
.seg button { border: 0; background: none; padding: 6px 12px; cursor: pointer; font-size: 13.5px; color: var(--muted); font-weight: 600; }
.seg button.on { background: var(--acc-soft); color: #0e7490; }
.search { flex: 1; min-width: 200px; position: relative; }
.search i { position: absolute; left: 11px; top: 50%; transform: translateY(-50%); color: var(--muted); }
.search input { padding-left: 34px; }
.tk-list { display: flex; flex-direction: column; gap: 8px; }
.tk { display: grid; grid-template-columns: auto 1fr auto; gap: 4px 14px; align-items: center; background: #fff; border: 1px solid var(--line);
  border-left: 4px solid var(--sc, var(--line)); border-radius: var(--r-lg); padding: 12px 14px; cursor: pointer; text-align: left; width: 100%; }
.tk:hover { border-color: var(--acc); border-left-color: var(--sc); box-shadow: 0 2px 12px rgba(15,23,42,.06); }
.tk .ico { grid-row: span 2; width: 38px; height: 38px; border-radius: var(--r); background: var(--panel-2); border: 1px solid var(--line-soft); display: grid; place-items: center; font-size: 18px; color: var(--pri); position: relative; }
.tk .ico .new { position: absolute; top: -4px; right: -4px; width: 11px; height: 11px; border-radius: 50%; background: var(--acc); box-shadow: 0 0 0 2px #fff, 0 0 8px var(--acc); }
.tk .tt { font-weight: 700; font-size: 15.5px; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.tk .meta { color: var(--muted); font-size: 13px; display: flex; gap: 10px; flex-wrap: wrap; min-width: 0; }
.tk .right { grid-row: span 2; display: flex; flex-direction: column; align-items: flex-end; gap: 6px; }
.tk .last { font-size: 13px; color: var(--muted); max-width: 260px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
@media (max-width: 640px) { .tk { grid-template-columns: auto 1fr; } .tk .right { grid-column: 1 / -1; grid-row: auto; flex-direction: row; justify-content: space-between; align-items: center; } }
.num { font-family: var(--mono); font-size: 12px; color: #1e40af; background: #eff6ff; border: 1px solid #bfdbfe; border-radius: 4px; padding: 1px 6px; }
.badge { display: inline-flex; align-items: center; gap: 5px; font-size: 12px; font-weight: 700; padding: 2px 9px; border-radius: 999px;
  border: 1px solid color-mix(in srgb, var(--bc) 40%, transparent); background: color-mix(in srgb, var(--bc) 10%, #fff); color: color-mix(in srgb, var(--bc) 85%, #000); white-space: nowrap; }
.dot { width: 7px; height: 7px; border-radius: 50%; background: currentColor; }
.empty { text-align: center; padding: 30px; color: var(--muted); }

/* Nuova segnalazione */
.steps-form { display: grid; grid-template-columns: 1fr 300px; gap: 18px; align-items: start; }
@media (max-width: 900px) { .steps-form { grid-template-columns: 1fr; } }
.q { margin-bottom: 22px; }
.q-h { display: flex; align-items: center; gap: 10px; margin-bottom: 10px; flex-wrap: wrap; }
.q-n { width: 26px; height: 26px; border-radius: 50%; background: var(--deep); color: var(--acc); font-family: var(--mono); font-weight: 700; font-size: 13px; display: grid; place-items: center; flex: none; }
.q-h b { font-size: 16.5px; }
.q-h small { color: var(--muted); }
.tiles { display: grid; grid-template-columns: repeat(auto-fill, minmax(150px, 1fr)); gap: 8px; }
.tile { border: 1px solid var(--line); background: #fff; border-radius: var(--r-lg); padding: 12px; cursor: pointer; text-align: left; display: flex; flex-direction: column; gap: 6px; }
.tile i { font-size: 22px; color: var(--pri); }
.tile b { font-size: 14.5px; line-height: 1.2; }
.tile small { color: var(--muted); font-size: 12.5px; line-height: 1.25; }
.tile:hover { border-color: var(--acc); }
.tile.on { border-color: var(--acc); background: var(--acc-soft); box-shadow: inset 3px 0 0 var(--acc); }
.chips { display: flex; flex-wrap: wrap; gap: 6px; }
.chip { border: 1px solid var(--line); background: #fff; border-radius: 999px; padding: 6px 12px; cursor: pointer; display: inline-flex; align-items: center; gap: 6px; font-size: 14px; }
.chip small { color: var(--muted); font-family: var(--mono); font-size: 11.5px; }
.chip.on { border-color: var(--acc); background: var(--acc-soft); color: #0e7490; font-weight: 600; }
.urgs { display: grid; grid-template-columns: repeat(4, 1fr); gap: 8px; }
@media (max-width: 760px) { .urgs { grid-template-columns: repeat(2, 1fr); } }
.urg { border: 1px solid var(--line); background: #fff; border-radius: var(--r-lg); padding: 10px 12px; cursor: pointer; text-align: left; border-top: 3px solid var(--uc); }
.urg b { display: block; font-size: 14.5px; }
.urg small { color: var(--muted); font-size: 12.5px; }
.urg.on { background: color-mix(in srgb, var(--uc) 9%, #fff); border-color: var(--uc); box-shadow: 0 0 0 3px color-mix(in srgb, var(--uc) 15%, transparent); }
.drop { border: 2px dashed var(--line); border-radius: var(--r-lg); padding: 16px; text-align: center; color: var(--muted); background: var(--panel-2); cursor: pointer; }
.drop:hover, .drop.over { border-color: var(--acc); color: #0e7490; background: var(--acc-soft); }
.files { display: flex; flex-wrap: wrap; gap: 6px; margin-top: 8px; }
.file { display: inline-flex; align-items: center; gap: 6px; border: 1px solid var(--line); border-radius: var(--r); padding: 4px 8px; font-size: 13px; background: #fff; max-width: 100%; }
.file span { overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.file button { border: 0; background: none; cursor: pointer; color: var(--muted); padding: 0; }
.row2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
@media (max-width: 640px) { .row2 { grid-template-columns: 1fr; } }
.side-sum { position: sticky; top: 16px; }
.sum-row { display: flex; justify-content: space-between; gap: 10px; padding: 7px 0; border-bottom: 1px dashed var(--line-soft); font-size: 14px; }
.sum-row span:first-child { color: var(--muted); }
.sum-row span:last-child { text-align: right; font-weight: 600; }
.note { font-size: 13px; color: var(--muted); background: var(--panel-2); border: 1px solid var(--line-soft); border-radius: var(--r); padding: 10px 12px; margin-top: 12px; }

/* Conversazione */
.det { display: grid; grid-template-columns: 1fr 300px; gap: 18px; align-items: start; }
@media (max-width: 900px) { .det { grid-template-columns: 1fr; } .det .side { order: -1; } }
.stepper { display: flex; margin: 4px 0 18px; background: #fff; border: 1px solid var(--line); border-radius: var(--r-lg); padding: 12px 10px; overflow-x: auto; }
.stp { flex: 1; min-width: 96px; text-align: center; position: relative; font-size: 12.5px; color: var(--muted); }
.stp::before { content: ''; position: absolute; top: 13px; left: -50%; right: 50%; height: 2px; background: var(--line); z-index: 0; }
.stp:first-child::before { display: none; }
.stp i { position: relative; z-index: 1; width: 28px; height: 28px; border-radius: 50%; display: grid; place-items: center; margin: 0 auto 4px; background: #fff; border: 2px solid var(--line); color: var(--muted); font-size: 13px; }
.stp.done { color: var(--ink); }
.stp.done i { background: var(--ok); border-color: var(--ok); color: #fff; }
.stp.done::before, .stp.cur::before { background: var(--ok); }
.stp.cur { color: var(--ink); font-weight: 700; }
.stp.cur i { border-color: var(--acc); color: var(--acc); box-shadow: 0 0 0 4px var(--acc-soft); }
.ask { display: flex; gap: 12px; align-items: center; flex-wrap: wrap; border: 1px solid; border-radius: var(--r-lg); padding: 12px 14px; margin-bottom: 14px; }
.ask.close { background: #ecfdf5; border-color: #a7f3d0; }
.ask.reply { background: #fffbeb; border-color: #fde68a; }
.ask > i { font-size: 22px; }
.ask.close > i { color: var(--ok); }
.ask.reply > i { color: var(--warn); }
.ask .t { flex: 1; min-width: 200px; }
.ask .t b { display: block; }
.ask .t span { font-size: 13.5px; color: var(--muted); }
.req { white-space: pre-line; line-height: 1.5; }
.thread { display: flex; flex-direction: column; gap: 12px; padding: 16px; }
.msg { max-width: 82%; display: flex; flex-direction: column; gap: 3px; }
.msg .who { font-size: 12.5px; color: var(--muted); }
.msg .bub { border-radius: 12px; padding: 10px 13px; line-height: 1.45; white-space: pre-line; overflow-wrap: anywhere; }
.msg.cli { align-self: flex-end; align-items: flex-end; }
.msg.cli .bub { background: var(--pri); color: #fff; border-bottom-right-radius: 4px; }
.msg.tec .bub { background: #fff; border: 1px solid var(--line); border-bottom-left-radius: 4px; }
.att { display: inline-flex; gap: 6px; align-items: center; font-size: 13px; margin-top: 6px; padding: 4px 8px; border-radius: var(--r); text-decoration: none; }
.msg.cli .att { background: rgba(255,255,255,.18); color: #fff; }
.msg.tec .att { background: var(--panel-2); border: 1px solid var(--line-soft); }
.sys { align-self: center; font-size: 12.5px; color: var(--muted); display: flex; align-items: center; gap: 6px; background: var(--panel-2); border: 1px solid var(--line-soft); border-radius: 999px; padding: 3px 12px; text-align: center; }
.sys i { color: var(--info); }
.sys.sol i { color: var(--warn); }
.day { align-self: center; font-family: var(--mono); font-size: 11px; color: var(--muted); text-transform: uppercase; letter-spacing: .06em; }
.composer { border-top: 1px solid var(--line-soft); padding: 12px 16px; background: var(--panel-2); border-radius: 0 0 var(--r-lg) var(--r-lg); }
.composer textarea { min-height: 70px; }
.composer .bar { display: flex; gap: 8px; align-items: center; margin-top: 8px; flex-wrap: wrap; }
.composer .bar .sp { flex: 1; }
.quick { display: flex; gap: 6px; flex-wrap: wrap; margin-bottom: 8px; }
.quick button { border: 1px solid var(--line); background: #fff; border-radius: 999px; padding: 4px 11px; font-size: 13px; cursor: pointer; display: inline-flex; gap: 5px; align-items: center; }
.quick button:hover { border-color: var(--acc); color: #0e7490; }
.quick button:disabled { opacity: .5; cursor: not-allowed; }
.kv { display: flex; justify-content: space-between; gap: 10px; padding: 8px 0; border-bottom: 1px dashed var(--line-soft); font-size: 14px; }
.kv:last-child { border-bottom: 0; }
.kv span:first-child { color: var(--muted); }
.kv span:last-child { font-weight: 600; text-align: right; }
.tec-card { display: flex; gap: 10px; align-items: center; }
.tec-card .av { width: 40px; height: 40px; border-radius: 50%; background: var(--grad); color: #fff; display: grid; place-items: center; font-weight: 700; text-transform: uppercase; }
.stars { display: flex; gap: 4px; font-size: 26px; color: #cbd5e1; }
.stars button { border: 0; background: none; cursor: pointer; padding: 0; color: inherit; }
.stars button.on { color: #f59e0b; }

/* Notifiche laterali: in alto a destra, in basso su telefono */
.toasts { position: fixed; top: 16px; right: 16px; z-index: 50; display: flex; flex-direction: column; gap: 8px; width: min(360px, calc(100vw - 32px)); }
@media (max-width: 640px) { .toasts { top: auto; bottom: 16px; } }
.toast { display: flex; gap: 10px; align-items: flex-start; background: var(--deep); color: #e2e8f0; border-radius: var(--r-lg); padding: 11px 12px;
  box-shadow: 0 10px 30px rgba(2,6,23,.35); border-left: 4px solid var(--tc, var(--ok)); animation: tin .2s ease-out; }
.toast.err { --tc: var(--err); } .toast.info { --tc: var(--acc); }
.toast .m { flex: 1; font-size: 14px; }
.toast button { border: 0; background: none; color: #94a3b8; cursor: pointer; font-size: 18px; line-height: 1; }
@keyframes tin { from { transform: translateY(-6px); opacity: 0; } }